A Spotlight on Imperial College London Elzbieta Pach

 

Whilst there are undoubtedly challenges around rising costs and the use of technology in remote programmes, there are opportunities for the industry to address these challenges. Universities are comprehensive education providers, offering all the necessary resources and services in one convenient location, catering to programme organisers and students’ needs and creating a more seamless and educational experience for them

Tell us a bit about your role and how it supports the business:

As Business Development Executive for Imperial College London, I identify, scale, and maximise business opportunities across the seasonal rental of accommodation and conferencing spaces.
Imperial is a global top ten university and a brilliant destination for academic events and educational groups. I really enjoy finding and developing long-lasting relationships with clients in these sectors, delivering tailored solutions to their unique needs and aspirations.

What has been your career highlight to date?

My career highlight to date has been witnessing the remarkable resurgence of our team at Imperial after the challenges brought on by the pandemic. Observing the unity and dedication of our team members as they worked together to push the business forward has been immensely rewarding. Surpassing guest expectations by delivering exceptional service, we have received some amazing client feedback and have seen lots of clients coming back year after year.

What is the best piece of advice you have ever been given?

Respect is earned, not given.

If you were not working in this sector what other industry would you have pursued a career a in?

If I were not working in this sector, I would probably have pursued a career in the finance industry. My passion for numbers, spreadsheets and statements led me to obtain a master’s degree in Accounting and Controlling.

This background in finance has had a significant impact on my current role. It has instilled in me great attention to detail, which proves invaluable when pulling together proposals and negotiating deals for my clients. I thoroughly enjoy delving into the intricacies of financial data and this deeper understanding on financial matters has improved my ability to navigate and negotiate within my business development role, adding another layer of precision and expertise to my work to secure the best outcome for my clients.

What is coming up for your company in the next 12/18 months? 

There are lots of great things happening at Imperial over the next year as we continue to expand our accommodation and event offerings.

Our bedrooms and flexible classroom space in North Acton – which are perfect for summer schools – will increase in capacity for summer 2024. We’ll also be developing our products and services to attract even more group bookings.

What’s more, we will be revealing something very exciting at the end of this year, which I can’t wait to talk to our clients about!

Tell us one thing about your business that others might not already know

As a university, all our profits go directly back into funding Imperial’s ground-breaking research, facilities and students.

As a membership association what one thing do you think we have done that has made a real difference to you as a business?

Imperial has been a BETA member for around 18 months and in that time has already had a big impact on our business through the organisation’s commitment to fostering a supportive business community through two key initiatives.

Business-Focused Events: The bi-annual Youth Travel Workshops have been instrumental in connecting with businesses in the industry, facilitating meaningful connections with buyers, service and accommodation providers. These workshops have provided us with invaluable networking opportunities.

Educational Events/Sharing Trends: By keeping us informed on the latest trends and best practices, you have also equipped us with the insights and knowledge to needed to stay ahead in a fast-evolving industry; reinforcing the focus on bringing the industry together to educate.

In your opinion, what are the biggest challenges, threats and opportunities for youth, student and educational travel in the next few years?

Whilst there are undoubtedly challenges around rising costs and the use of technology in remote programmes, there are opportunities for the industry to address these challenges. Universities are comprehensive education providers, offering all the necessary resources and services in one convenient location, catering to programme organisers and students’ needs and creating a more seamless and educational experience for them. Moreover, due to its rich history, cultural diversity and world-renowned institutions, London remains a desirable location for education travel. Its appeal as a study destination continues to attract students seeking unique opportunities for personal growth and cultural immersion. This is evident by the significant increase in demand we have noticed, with many returning clients.

Find out more about BETA member Imperial College London here

Published 01 October 2023